Returns & Exchanges

At Vanness Pen Shop, we want you to be completely satisfied with your fine writing instruments and accessories. If your purchase doesn't meet your expectations, we offer a 30-day return window for items in original, unused condition.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to obtain a Return Authorization number.

• 2.
  Prepare the Package

  Safely pack the items in their original manufacturer packaging, ensuring all nibs, converters, and accessories are included and protected.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our Little Rock showroom.

• 4.
  Receive Refund

  Once our specialists inspect the item to verify its condition, we will issue a refund to your original payment method within 5-7 business days.